Accessibility Statement

Our Commitment

Hayes Hotel is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. We are committed to delivering digital accessibility for all users and this website has been developed in line with recognised Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. These standards have guided our approach to design, content, and functionality, helping us create an experience that is as inclusive and user-friendly as possible for everyone. We will continue to maintain and enhance the accessibility of this website as part of our ongoing commitment to digital inclusion. 

Please be informed of the non-accessible content below:

Non-accessible Content

The content listed below is non-accessible for the following reasons:

▶️ Videos

Some of the videos on our site are shared natively or from YouTube. These may not always have perfect captions or audio descriptions. We’re reviewing them and making changes where we can. All new videos will include reviewed captions going forward.

▶️ Livestreams

Providing fully accurate, synchronised captions for livestream videos in real time is currently not achievable due to the unpredictable nature of live content and limitations of current captioning technology. As a result, we are unable to guarantee that livestream captions meet the WCAG 2.2 AA standards during broadcasts.

Furthermore, due to limited resources, we are currently unable to provide reviewed captions for recorded versions of these livestreams. We understand the importance of accessible content and are actively exploring options to improve captioning support in the future.

 

▶️ Video galleries

Our website features a video gallery that includes embedded videos hosted on YouTube. These videos are provided as third-party content and may not meet full accessibility standards (e.g., captions, transcripts, or audio descriptions may be unavailable or inaccurate).

Because this content is hosted externally and not under our direct control, we are unable to guarantee its full accessibility. However, we are committed to making our site as inclusive as possible and are taking steps to improve the accessibility of the future video content we create.

🌍 Third-party tools

Third-party applications: Some third-party applications integrated into our site are not fully accessible. Despite our best efforts, we cannot control the accessibility of these elements. 

Feedback

We welcome your feedback on the accessibility of Hayes Hotel. Please let us know if you encounter accessibility barriers:

• Email: [email protected]
• Phone: 0504-22122

We try to respond to feedback within 2 business days.

Technical Specifications

Accessibility of Hayes Hotel relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

Assessment Approach

Hayes Hotel assessed the accessibility of [Website URL] by the following approaches:

• Self-evaluation
• External evaluation by Hello Humans Agency

Formal Approval of this Accessibility Statement

This Accessibility Statement is approved by:

• Miren Gonzalez, Project Manager at Hello Humans

Date: This statement was created on 12/11/2025.