FREQUENTLY ASKED QUESTIONS
Find out more
General
Find all the essential information to make your visit smooth and stress-free.
What time is check-in and check-out?
Check-in is from 3:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request and subject to availability.
Is parking available at the hotel?
Yes, we offer complimentary on-site parking for our guests, located conveniently near the hotel entrance.
Stay
Everything you need to know about our rooms, check-in, and making your stay as comfortable as possible.
Are all rooms ensuite?
Yes, all of our rooms feature ensuite bathrooms with complimentary toiletries and fresh towels.
Do you offer room service?
Yes, room service is available during restaurant opening hours for your convenience.
Cusack bar
Learn more about dining at Hayes Hotel — from menus and meal times to special requests and local flavours.
Do I need to make a reservation?
Reservations are recommended, especially for dinner and weekends, to guarantee a table. Walk-ins are welcome subject to availability.
Do you offer takeaway?
Yes! You can place a takeaway order by calling us or ordering online.
Nightlife
Plan your perfect night out with details on our bars, DJs, and vibrant weekend atmosphere
Are there drink deals or promotions?
Yes, we regularly run drink specials and event promotions. Check our website or social media pages for current offers.
What are the opening hours for The Factory Bar and The Icon?
Both venues are open late on weekends. Specific opening hours may vary, so please check our website or social media for the latest times.
Events
Discover how we make every celebration and corporate event seamless, stylish, and memorable.
How do I make a booking or enquiry?
You can contact our events team via phone, email, or by completing the enquiry form on our website. We’ll guide you through available dates, packages, and room setups
Is catering available for events?
Yes, we offer in-house catering with freshly prepared dishes, as well as outside catering options for off-site events. Menus can be customised to suit your event requirements.